More useful information
Frequently Asked Questions for residential customers
The most frequently asked questions
You can apply for the digital bill copy by entering our website. Login or register to My Enel with your email and password, click on the option Digital Received and subscribe, so you can have it monthly in your email.
1. Download the App from your virtual store.
2. Create an account and fill in your personal information.
3. Enter your customer (supply) number.
4. Click on the “My bills” option.
5. Select the “See bill” option and download it.
If you need the paper copy of your bill for any reason, you can get it at our Service Centre.
Customer number is your identification code as electric service user. It is important that you keep it at hand when you contact us. You can find it inside a red box in the upper right side of your Enel electricity bill . You can also obtain it from the “Get bill” section on the Enel Peru App (App Store or Google Play).
You can find a list of our offices here.
A kilowatt hour (kWh) is the unit that expresses the relation between energy and time. It is used to measure the energy consumption in kilowatts per hour. The value of a kWh depends on the tariff list published from time to time by OSINERGMIN on its website.
How to file a claim
Only the holder of the electric service, the user, or a third party with legitimate interest (for example, someone whose rights have been violated) can file a claim. Claims can also be filed by representatives authorised through a simple power of attorney.
Miscellaneous questions
Meter reading operators do the reading of the current state shown in your power meter for billing purposes. No tampering with the power meter is made, so you do not need to be notified about the visit.
To get a new power supply, increase the electric power or modify your current supply, you have to meet a series of requirements. For further information, click here.
These are the requirements that your community has to meet to participate in our Definitive Electrification Programme.
Documents to be submitted:
- Simple application requesting electrification for your community;
- Original and 2 copies of the black/plot distribution and layout plan approved by the district council;
- Original and copy of the plan approval resolution issued by the district council;
- Original and copy of the current board acknowledgement resolution issued by the district council;
- Copy of the provisional supply bill or legally certified statement of not having provisional supply; and
- Original and copy of title deed, or purchase contract with legalised signatures, or property certificate issued by the district council (only the original will be verified).
Note: If the board cannot leave the originals of the documents above, a legalised copy with signature and notarial stamp must be submitted.
If all the documentation is in order, the land inspection will be scheduled, for which it is necessary to:
- Place the milestones to delimit the property borders for each plot;
- Verify that the width of the tracks meet the specifications of the plan approved by the district council;
- Verify that the houses are aligned;
- Place the plot and block number in each house;
- Level the tracks through which the electrical grids will run; and
- Have paid the provisional supply bills.
If necessary, a Certificate of Non-Existence of Archaeological Remains (CIRA) and the respective Monitoring Plan will be submitted.
Once the electric service feasibility is approved, the appropriate project will be developed and the execution date of the residential connection (power supply) contracts will be set, for which you will have to:
- Submit a property ownership certificate: original and copy of the title deed, or purchase contract with legalised signatures, or updated property certificate issued by the district council (only the original will be verified);
- Sign the power supply contract. If the property owner cannot attend, a representative may do it on his/her behalf with a legalised power of attorney stating that the property owner authorises him/her to purchase the power supply and to sign the documents required for the procedure.
If the property is owned by more than one person and they cannot all attend to sign the contract, one of them may sign, but the contract will be prepared with the name of all those appearing in the property documents.
The execution of the electrification work will be carried out upon receipt of the documents above and upon payment of the residential connections within the terms established in paragraph 4.3.1.1 of R.S. No. 040-2009-EM of the Methodological Base for the application of the Technical Standard on Electric Services.
Enel Distribución Perú helps you to save energy and reduce your power consumption. That is why we have prepared a list with the average amount of energy that each appliance consumes. To access this list, click here.
Because the billing of this service corresponds not only to the customer's address location, but also to the common areas of the city. Furthermore, it is Peru’s Ministry of Energy and Mines that establishes a scale according to the customer's consumption in order to determine the amount to be billed.
Smart measurement is the new way to learn about your power consumption: now you will have detailed information by hour, day, week and month. This technological solution includes communication infrastructure and new measurement equipment, which will be provided by Enel Distribución Perú . In the first phase, it has been planned to replace 10,000 old meters with 10,000 smart meters. Smart meters send and receive information through electrical grids, thus improving their operation. The reliability, safety and quality of our service are increasing.
Yes, they are. The new meters use international technology tested in Spain, where there are 7 million installed units. In Peru, these meters have been approved by the National Institute of Quality (INACAL).
In case of a robbery, the case will be handled according to current law.
Frequently Asked Questions for business clients
Other Questions
The following can be part of this group: real estate companies, companies with supplies whose contracting power is higher than or equal to 50 kW and institutions financially depending on the state (ministries, district councils, etc.).
The following can be part of the Free Customers group: customers with a consumption higher than 2500 kW, or those qualified as regulated customers with a consumption higher than 200 kW. They have to inform their supplier that they will choose the Free Customer option and acquire protection equipment and power limiters validated by the distribution company.
If you want to know who your Commercial Executive is, check this information on your electricity bill or call Fonoempresas at 517-1718.
For Companies
For both procedures, you have to properly fill out the Customer Application and attach the requirements via e-mail to atencionfonoempresas@enel.com or visit our office located in Jr. César López Rojas 155 Urb. Maranga, San Miguel.
Once you submit the application, our project department will perform the technical evaluation to determine what your requirements are and send the corresponding budget. Upon payment of the budget and signing of the supply contract, our personnel will execute the appropriate works for the period required to complete the activities.
One piece of information that has to be registered in the Customer Application is the tariff. Tariff options for supplies higher than 20 kW in low voltage (220 volts) are the following: BT4, BT3, BT2 or BT5A; and in medium voltage (10000 volts) are MT4, MT3 and MT2. The monthly billing will be done according to the tariff option chosen by the customer.
You can also make the following requests:
- Supply service transfer within the same property;
- Supply service cancellation; or
- Information modification.
You can find more information about these procedures here.
To request the suspension of single-phase and three-phase connections, you have to pay all your bills, pay for the disconnection cost, and pay for the consumption period between the last billing and the disconnection date. You also have to attach other requirements to your Customer Application; find the list here. For further information, contact your Commercial Executive. Remember that this application can only be made by the owner of the property.
To request a temporary disconnection, contact your Commercial Executive, indicating your customer number, the disconnection/reconnection day and time, and name and telephone of the contact person responsible for the customer. Remember that you can submit the application at least 72 business hours before the requested date. If the contact person indicated in the application is not found on the disconnection day, it will not be executed.
To change the company name, address and tariff, fill out the Customer Application form and attach a scanned copy of the documents required to it. This documents have to be sent via e-mail to atencionfonoempresas@enel.com. To learn more about the required documents, click here
Remember that you can change the tariff option only once over the validity period of such tariff option by meeting the minimum requirements for the consumption measurement of the new requested tariff option. This is provided for in Article 9 of OSINERGMIN’s Resolution of the Board of Directors No. 206-2013-OS/CD “Tariff Options and Application Conditions for End Users”.
For State Institutions
To apply for a new power supply, go to our office located at César López Rojas 155 - Maranga, 2nd floor, or one of our Service Centre, and submit the following documents.
New power supply for a property:
- Plain copy of the updated Registration Certificate issued by SUNARP or other ownership document;
- Plain copy of the legal representative’s ID;
- Plain copy of the legal representative’s power of attorney (Appointment Resolution);
- Plain copy of the RUC (Taxpayer Identification Number);
- Location suggested for the meter.
- Adjacent supply.
- Load chart indicating the estimated maximum demand, signed by an electrical engineer (for loads higher than 9.9 kW).
- Load entry schedule (for loads higher than 50 kW).
- Power, tariff, type of connection.
New power supply for public lighting:
- Plain copy of the legal representative’s power of attorney (Appointment Resolution).
- Plain copy of the RUC (Taxpayer Identification Number).
- Location suggested for the meter.
- Adjacent supply specifying the stimated maximum demand, signed by a collegiate electrician engineer (for loads over 9,9 kW).
- Number of meter.
- Copy letter of the Ornamental Lighting Project Review presented.
- Power, rate and type of connection.
- Authorization to install the supply on public roads.
New power supply for surveillance camera:
- Plain copy of the identity document of the legal representative.
- Plain copy of the legal representative’s power of attorney (Appointment Resolution)
- Plain copy of the RUC (Taxpayer Identification Number)
- Location suggested for the meter including where the meter goes and the location of the surveillance camera.
- Location suggested for the meter.
- Adjacent supply specifying the stimated maximum demand, signed by a collegiate electrician engineer (for loads over 9,9 kW).
- Power, rate and type of connection.
- Authorization to install the supply on public roads.
New light supply for traffic lights, sports fields and others
- Plain copy of the identity document of the legal representative.
- Plain copy of the legal representative’s power of attorney (Appointment Resolution)
- Plain copy of the RUC (Taxpayer Identification Number)
- Location suggested for the meter
- Location suggested for the meter.
- Adjacent supply specifying the stimated maximum demand, signed by a collegiate electrician engineer (for loads over 9,9 kW).
- Power, rate and type of connection.
The withdrawal can only be made if requested by the owner and to make the withdrawal of single-phase and three-phase connections, the following requirements must be met: keep the account up to date, make the payment of the withdrawal cost and make the payment of the period between the Last invoice and day of withdrawal. For more information you can contact your Commercial Executive, whose information you can find entering the private access of our website or calling Fonoempresas at 517-1718.
To request a temporary disconnection, contact your Commercial Executive, indicating the disconnection/reconnection day and time; name, telephone and email of the contact person responsible for the customer and to submit the payment of the associated bill.
To change the name, address and tariff, send the following documents:
If you are the owner:
- Application letter indicating the requirement, address, supply number, etc.
- Plain copy of the registration certificate issued by SUNARP (issued within three months of the current date).
- Plain copy of the identity document of the company’s legal representative or the owner.
- Copia simple del poder (Resolución de Nombramiento) del representante legal.
- Plain copy of the identity document of the legal representative of the company leasing the property.
- Plain copy of the Tax Identification Number (RUC) granted by SUNAT
If you are a tenant, you should also send:
- Power of attorney with legalized signature, through which the owner authorises the tenant to make changes in the power supply service assigned to his property.
- Copy of the lease agreement.
- Copy of the legal representative’s power of attorney.
- Plain copy of the identity document of the legal representative of the company leasing the property.
- Plain copy of the Tax Identification Number (RUC) issued by SUNAT, indicating the activity (business sector) of the company.
To ask for a tariff change, besides these requisites you should also specify the new power, tariff and connection type. If you need more info you can talk to your commercial executive or through the private access on our web page or getting in touch through Fonoempresas at 517-1718.
For Real Estate Companies
To manage a real state project of eight or more flats, the customer has to go to our Enel Distribución Perú offices located at César López Rojas 155 - Maranga, 2nd floor, and submit the following documents:
For electric supply feasibility (digitised in A-4 format):
- summary of the Total Load Chart and load entry schedule (signed by a registered engineer);
- first-floor electrical plan with the meter bank location and distribution in a visible and easily accessible area for measurement (in accordance with Article 172 - Electricity Concession Law);
- Urban Parameters Certificate; and
- sketch map of the property location, references for the location and power supply of adjacent property.
For electrical connection budget (digitised in A-4 format):
- plain copy of the title deed and numbering certificate if applicable;
- plain copy of the identity document of the owner or legal representative (for companies);
- plain copy of the company incorporation certificate, the Taxpayer Unique Number (RUC) and legal representative’s power of attorney (for companies);
- Total Load Chart and first-floor electrical plan with the meter bank location and distribution in a visible and easily accessible area for measurement (signed by a registered engineer);
- sketch map of the property location, references for the location, power supply of adjacent property, and list of flats (indicate numbering); and
- if the applicant is not the owner, a valid power of attorney.
For Tariffs
To know your tariff, check your bill or contract (if you are an Enel Free Customer) or contact your Commercial Executive.
The only way to make a tariff change is through the Commercial Executive, which can be identified by signing in on the website www.enel.pe or calling Fonoempresas (customer service for companies) at 517-1718.
Enel Distribución Perú offers different tariffs for LV (220 volts) and MV (between 10,000 and 20,000 volts) networks. To help you decide what tariff is best for you, click here.
Billing
Each month, your Enel electricity bill shows the expiration date together with the amount to be paid. If you want a copy, contact your Commercial Executive or access your digital bill.
If our technicians cannot register the reading of your power meter, Enel Distribución Perú is authorised to provisionally bill the average of your consumption for the last six months. If the reading is performed, the actual consumption will be adjusted and the billing of your provisional electric power consumption will be deducted from your bill.
If the reading of your power meter is not accurate, contact your Commercial Executive, which can be identified by checking your electricity bill or calling Fonoempresas at 517-1718.
In accordance with current regulations (Law No. 25844 - Electricity Concession Law), companies such as Enel Distribución Perú are authorised to cut off the supply, without prior notice, in the following cases:
Article 90. The concessionaires may order the immediate disconnection of the service, without prior notice to the user or intervention of competent authorities, in the following cases:
a) When duly notified bills and/or instalments for the provision of the Public Electricity Service, and their appropriate interests and arrears amounts, have not been paid for two or more months in a row.
b) When electric power is consumed without prior authorisation by the company or when the supply conditions are violated.
c) When the safety of persons or property is endangered due to malfunction of the facilities involved, whether they are under the administration of the company or owned by the user.
Yes, this charge is called “Disconnection and Resumption” and its value is fixed by law by Peru’s Ministry of Energy every four years. For further information, contact your Commercial Executive, which can be identified by checking your bill or by calling Fonoempresas at 517-1718.
If you would like to change your company name, you should visit out offices located in located at César López Rojas 155 - Maranga, 2nd floor, and submit the following documents:
If you are the owner, you must submit:
- Application letter indicating the requirement, address, supply number, etc.
- Plain copy of the registration certificate issued by SUNARP (issued within three months of the current date).
- Plain copy of the power of attorney of the company’s legal representative (issued within three months of the current date). This is only for legal entities.
- Plain copy of the identity document of the company’s legal representative or the owner.
- Plain copy of the Tax Identification Number (RUC) granted by SUNAT, indicating the activity (business sector) of the company.
If you are a tenant, you must also include:
- Power of attorney with legalized signature, through which the owner authorises the tenant to make changes in the power supply service assigned to his property.
- Copy of the lease agreement.
- Copy of the legal representative’s power of attorney.
- Plain copy of the identity document of the legal representative of the company leasing the property.
- Plain copy of the Tax Identification Number (RUC) issued by SUNAT, indicating the activity (business sector) of the company.
Useful Links
Legal information
- Legal regulations
- Tariffs
- Purchase of energy
- Osinergmin’s Supervision
- Registration Portal – Record of complaints
- Social Energy Inclusion Fund
- Digital billing
- Glossary of electrical terms
- Minem
- Rights and obligations
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