What is a billing cycle?
It is the time ―between the previous and the current month― in which a service is provided and it determines how much and when you are to pay Enel’s electricity bill . This period does not necessarily match the start and the end of the month and it can last from 28 to 33 days.
Do I get charged if my house is not occupied?
Yes, Enel’s electricity bill includes fixed charges, power supply restoration and maintenance , street lighting, GST and the contribution established by the Act No. 28749*.
I have not increased my electricity consumption but I’m paying more than before, why?
Your electricity consumption can change if:
- There are faults in your home’s wiring system.
- Your electrical appliances are too old or in poor condition.
- You have used electrical appliances or lighting more than usual.
- Your billing cycle was modified
If your electricity bill is higher even though you do not have any of these problems, do not hesitate to contact Fonocliente (customer service) at 517-1717 to review your case.
What is average billing?
Each month Enel Distribución Perú ’s technicians register the reading of your power meter. However, if it is not possible for them to do it, we charge you the average of your energy consumption up to a maximum of six months. Then, we must cut the power supply by law.
Are there other authorised centres where I can pay my Enel electricity bill?
You can pay your Enel electricity bill in the agencies of Western Union, Sedapal, Movistar and any business (store, drug store) that has the FULLCARGA system, through direct debit of your favourite bank or via internet.
Besides my electricity consumption, what else do I get charged for in the Enel electricity bill?
The Peruvian state imposes two contributions established by the General Act on Rural Electrification and the Act on Electric Social Compensation Fund**.
Why do I pay for street lighting?
Because the lighting in avenues, streets, squares by Enel Peru also benefits customers as it improves safety and the quality of life of all the residents within our concession are.
Who sets the electricity tariffs?
The State through the energy regulatory body: Adjunct Office for Tariff Regulation (GART) of Osinergmin.
What is FISE and why is it mandatory?
The Social Energy Inclusion Fund (FISE)*** ―created by the Peruvian government― brings clean energy to the country's most vulnerable populations. Those who apply for this discount benefit for the purchase of domestic gas cylinders will receive an FISE coupon attached to the Enel’s electricity bill.
*According to the article No. 178 of the Electric Concession Law.
**Created by Law No. 28749 and Law No. 27510 in 2007.
***Created by Law No. 29852 in April 2012