For Real State 

If you are a client of Enel Distribución Peru and want to obtain new light supplies for a real estate project (8 doctors plus), you must submit a feasibility request to be filled out. César López Rojas 155 Urb. Maranga, San Miguel.

The presentation of the feasibility request can be made by the owner of the property or by a third person duly authorized by the owner by means of a simple power of attorney. 

The requirements to request feasibility are:

• Summary of the total load chart and load entry schedule (signed by a licensed electrical engineer). 
• First-level electrical plan with the location of the bank of meters and the distribution of the bank in a visible area and easy to access for measurement. 
• Certificate of Urbanistic Parameters with an antiquity of no more than 2 months. 
• Sketch of location of the property, reference of the place and provide supply adjacent to the property. 

Do not forget to make sure that the connection boxes, socket, or other equipment are installed in a suitable place complying with the National Electricity Code, that is, an accessible place, of easy and free access so that the Enel staff can control it .

Once you have this information, go to our offices of Real Estate Clients located at Jr. César López Rojas 155 Urb. Maranga, San Miguel. If you require less supplies for your real estate project, go to our Service Centers.

Learn all the details in our section of Frequently Asked Questions for Real State clients.

For Business Clients

If you are a client of Enel Distribución Perú and want to manage a new supply of electricity or increase your load, change the rate and / or company name, you must present the client's request duly completed along with the requirements indicated via email to atencionfonoempresas@enel.com or to visit our offices located in Jr. César López Rojas 155 Urb. Maranga, San Miguel.

Request new power supply service

Once you submit your request, our project department will perform a technical evaluation to determine your requirements, later on, the necessary budget will be informed. After paying the budget and signing the power supply contract, our staff will proceed to execute several activities during the period required to complete them.

Choose your tariff option in the Customer's Request Form. The tariff options for low-voltage power supply higher than 20 KW (220 volts) are BT4, BT3, BT2 or BT5A; and for medium-voltage power supply (10,000 volts) are MT4, MT3 and MT2. The monthly billing will be based on the tariff option chosen by the customer.

 You can also make the following requests:

• Transfer of supply within the same property.
• Power supply service removal.
• Data modification.

Request load increase

After submitting the Customer’s Request Form, you must comply with the indicated requirements, depending on whether you are an owner or a tenant.

If you are the owner, you must submit:

• Application letter indicating the requirement, address, supply number, etc.
• Plain copy of the property registry or real estate registration certificate (CRI) issued by SUNARP* or another document proving the owner's condition.
• Copy of the certificate of validity of the legal representative´s powers issued by SUNARP*.
• Plain copy of the identity document of the company’s legal representative or the owner.
• Plain copy of the Tax Identification Number (R.U.C.) granted by SUNAT, indicating the activity (business sector) of the company.

If you are a tenant, you must also include:

• Power of attorney with legalized signature, through which the owner authorises the tenant to make changes in the power supply service assigned to his property.
• Copy of the lease agreement.
• Copy of the certificate of validity of the legal representative´s powers issued by SUNARP*.
• Plain copy of the identity document of the legal representative of the company leasing the property.
• Plain copy of the Tax Identification Number (R.U.C.) granted by SUNAT., indicating the activity (business sector) of the company.

*Documents shall be valid for no longer than 2 months after their issue date.

Request the change of your tariff option

Besides submitting the Customer’s Request Form, you must attach the following requirements:

If you are the owner, you must submit: 

• Application letter indicating the requirement, address, supply number, etc.
• Plain copy of the property registry or real estate registration certificate (CRI) issued by SUNARP* or another document proving the owner's condition.
• Copy of the certificate of validity of the legal representative´s powers issued by SUNARP*.
• Plain copy of the identity document of the company’s legal representative or the owner.
• Plain copy of the Tax Identification Number (R.U.C.) granted by SUNAT, indicating the activity (business sector) of the company.

If you are a tenant, you must also include:

• Power of attorney with legalised signature, through which the owner authorises the tenant to make changes in the power supply service assigned to his property.
• Copy of the lease agreement.
• Copy of the certificate of validity of the legal representative´s powers issued by SUNARP*.
• Plain copy of the identity document of the legal representative of the company leasing the property.
• Plain copy of the Tax Identification Number (R.U.C.) granted by SUNAT., indicating the activity (business sector) of the company.

*Documents shall be valid for no longer than 2 months after their issue date. 

Request power cut-off for maintenance

If you need to cut off power supply service temporarily, you should contact your account executive indicating your customer number, date and time of the cut-off and restoration, and also the name and phone number of the person in charge (customer).

Remember that this request must be submitted at least 72 business hours before the date of the requested power cut-off. Likewise, if the person in charge indicated in the request form cannot be reached, this service will not be performed.

Reporting a claim

You can submit your claim verbally, visiting one of our Service Centres or by calling Fonoempresas at 517-1718. You can also submit a written claim in our Service Centres, through our website www.enel.pe, or by sending an email to atencionfonoempresas@enel.com.

If you submit your claim personally, by telephone or through our website, you will be provided with a registration number to identify your claim.

Do not forget that the annexes, corrections or any other document submitted in the claim procedure must be written down in the respective delivery note of the claimant.

If you want to be a free customer of Enel Generación Perú  and Enel Generación Piura , contact us at: atencionenellibre@enel.com or submit the following form:

Furthermore, if you want to perform any other procedure such as requesting new power service, load increase, change your tariff option, change your name and/or company name, request a power cut-off for maintenance or report a claim, please contact your Commercial Executive.