Enel Distribución Perú has 1.3 million clients, and Claudia Suárez’s mission is to ensure that they receive an excellent service while visiting any of our commercial offices. With twenty years in the company, as Head of Face-to-Face Customer Service, she leads a team of 17 employees who each day deal with about two thousand enquiries.
“I treat the client the way I would like to be treated; and not only the client, but also my team, which is made up of service executives and quality inspectors”. The latter visit our offices as if they were clients in order to see first-hand how we deal with them and if we comply with the procedures. The objective? That you always receive the best treatment.
What is the most common enquiry? Claudia knows it well: how to change the name in the electricity bill. And how is it done? The owner of the property must submit his/her ID and the property document duly registered. He/she must also have no debt. The process is immediate, and the data update will show on the bill after the month in which the request was made.
