The Peruvian Government Palace is one of Enel Perú’s clients, and Teresita Rodrigo is responsible for making sure that it receives an excellent service. In fact, she is the face of our company before that sort of important clients.
“My job is to deal with and coordinate my clients’ enquiries, requirements and complaints. I have a very sensitive portfolio: the Government Palace, the Congress, the District Council of Lima and those of the districts that belong to our concession area, as well as regional governments. They are demanding clients whose requirements are usually ‘due yesterday’. It is a lot of adrenaline!” she confesses with joy, because she is aware that, at the end of the day, she has fulfilled their needs and expectations.
Teresita began as an executive of residential clients at our service centre in the district of Comas. For a little more than a decade, she has been an executive of corporate and institutional clients for the Major Clients Department.
Government Palace, for example, cannot run out of electricity. That is why Enel has placed an automatic transfer system there. Thus, if the power of one feeder goes off, another one immediately comes on.
Having such sensitive clients for the country represents an enormous responsibility and honour, as Teresita says. “That is why I am committed to solving their problems and requirements. It is very important to strengthen ties of trust in order to know their needs well”. The thank-you calls she constantly receives from them are her best payment.
“I feel happy because the benefit is not only for the client, but also for the residents of the area. I am doubly pleased because I am also a user of Enel's service”. Mother of two young girls, they are well aware of what her work consists of, and Teresita, in turn, knows that she is a two-fold referent for both: as a woman and as a professional. “I am the mirror in which they see themselves”, she says proudly.
Mother of two young girls, they are well aware of what her work consists of, and Teresita, in turn, knows that she is a two-fold referent for both: as a woman and as a professional. “I am the mirror in which they see themselves”, she says proudly.