“I’m happy to be part of this process, as we work in a strategic line: operational efficiency. We all know that we must be efficient, but to achieve it, we have to clearly know our processes, roles and responsibilities. We cannot improve if we don’t know what we do and where the failures, the bottlenecks and the opportunities for improvement lie!”

She is the mother of a 26-year-old industrial engineer, Eduardo. He grew up knowing how important it was that both of his parents to work, “not only to provide for the family, but also to achieve professional fulfilment, which is one of people’s desires”.