Enel Peru: continuity of service is guaranteed

During the last weeks, we have been implementing an action plan to guarantee the safety of our employees and the continuity of the electrical service in the presence of COVID-19. Regarding the measures announced last night by the Government, we want to announce the following:

• All our employees, except those whose functions require their physical presence for the continuity of the electrical service, will work under the remote work system.
• Our control centers are prepared to manage the system normally, ensuring service continuity. The human team that works in these spaces has access to all the safety and health support necessary to carry out its activities.
• Throughout this period, we will be prioritizing emergencies that appear in the electrical network.

• Since our service centers will remain closed, we have a series of virtual customer service channels that we invite our customers to use:


To report a lack of electrical supply, public lighting, emergencies, and other inquiries:

• Enel Peru App, available on Google Play and App Store

•  Web www.enel.pe

• Phone Client at 01 517-1717


For inquiries, requests, and claims:

• fonocliente@enel.com


For payment by Visa card:

• Web www.enel.pe


For payment through Digital Banking:

• BanBif, BBVA, BCP, Interbank, Banco Pichincha, and Scotiabank.


To make inquiries or claims at the Enel X appliance, credit, or insurance store:

• Mail: atencion.enel@tlmark.com

• Phone: 01 219-2434

• Hours of operation:

• Monday through Friday from 8:00 a.m. at 6:00 p.m.

• Saturdays from 8:00 a.m. at 1:00 p.m.


For business services:

• Fonoempresas: 01 517-1718

• Mail: atencionfonoempresas@enel.com