“This app will set a different path in the relationship with the customer, because it enhances self-service”
This is just the beginning. We have designed the Enel Mobile App in such a way that it will be upgraded in short time and permanently updated with more features. That is why we will be able by the middle of next year to report incidences in street lighting or electrical emergencies; it will be also possible to pay bills directly from the application.
Enel also foresees to help customers that have accumulated debt for three or more months to apply for special financing through the app.
“With Enel Peru’s Mobile App, users will be able to better manage their electricity bill information and locate nearby service and payment centres”
To make good decisions, we need to be informed and we will provide information with this tool. We believe it will help our customers have a more efficient and responsible energy consumption. The world demands us to be more sustainable, and having the power of self-managing the electricity service serves that purpose.