The Company has standards and codes of conduct by which all members are bound to behave in an upstanding manner in their relations with stakeholders—shareholders, employees, suppliers, customers, creditors and authorities. This is the ethical basis that gives the Company its sense of social responsibility.
In order to achieve the best possible level of satisfaction among stakeholders, an ethics mailbox was implemented to report misconduct or inappropriate actions related to accounting, control, internal auditing or other areas.
The procedure established by the Company guarantees confidentiality, since it is managed by an external firm with a long and solid history in the field. This company will process all grievances or reports and send them to the corresponding recipients, guaranteeing complete anonymity.
However, when using this procedure, it is important to remember that false or recklessly distorted accusations may result in criminal or civil liabilities under the terms provided by the laws in force.