At Enel Distribución Perú[1] , we care about transparency; therefore, we want you to know your rights and obligations as our customer.
Obligations
They are minimum responsibilities that you have as a customer of Enel Distribución Perú[2] concerning:
- Electrical risk: You must keep your electrical installations in good condition.
- Adequate use of energy: You must not damage power supply installations or make illegal connections.
- Consumption billing: You must put your light meter where our technicians can reach it for the corresponding control. If this requirement is not met, Enel Distribución Perú[3] will use an average system to perform the billing for a maximum period of six (6) months, after which the power supply service will be cut off prior notice; this is established by the Technical Regulation for the Quality of Power Supply Services.
- Payments: You must pay electricity bills before the due date.
Rights
It is all you can expect from Enel Distribución Perú after hiring the service.
- Power supply service: You have the right to receive power supply (in the concession area) within a period of one year, provided that you comply with the requirements and have no pending debts with Enel Distribución Perú[5] .
- Tariff options: You can freely choose from diverse tariff options. They last for one year, excepting if there is an agreement with the power distribution company. If you have not requested any change, the service will be automatically renewed for one year with your current tariff option. In addition, you can only change the tariff option once during the contract’s period of validity, provided that you comply with the minimum requirements.
- Reconnection: Your power supply shall be reconnected within a term of twenty-four (24) hours after overcoming the reason for power cut-off and paying the required amounts.
- Interventions: You have the right to receive a notice before any intervention, inspection or handling of the light meter.
- Billing: You have the right to be benefited by the Law related to billing and payment methods of power supply and sanitation services for shared-use properties.
These responsibilities are valid for all Enel Distribución Perú.
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