At Enel Distribución Perú , we care about transparency; therefore, we want you to know your rights and obligations as our customer.
They are minimum responsibilities that you have as a customer of Enel Distribución Perú concerning:
- Electrical risk: You must keep your electrical installations in good condition.
- Adequate use of energy: You must not damage power supply installations or make illegal connections.
- Consumption billing: You must put your light meter where our technicians can reach it for the corresponding control. If this requirement is not met, Enel Distribución Perú will use an average system to perform the billing for a maximum period of six (6) months, after which the power supply service will be cut off prior notice; this is established by the Technical Regulation for the Quality of Power Supply Services.
- Payments: You must pay electricity bills before the due date.
It is all you can expect from Enel Distribución Perú after hiring the service.
- Power supply service: You have the right to receive power supply (in the concession area) within a period of one year, provided that you comply with the requirements and have no pending debts with Enel Distribución Perú .
- Tariff options: You can freely choose from diverse tariff options. They last for one year, excepting if there is an agreement with the power distribution company. If you have not requested any change, the service will be automatically renewed for one year with your current tariff option. In addition, you can only change the tariff option once during the contract’s period of validity, provided that you comply with the minimum requirements.
- Reconnection: Your power supply shall be reconnected within a term of twenty-four (24) hours after overcoming the reason for power cut-off and paying the required amounts.
- Interventions: You have the right to receive a notice before any intervention, inspection or handling of the light meter.
- Billing: You have the right to be benefited by the Law related to billing and payment methods of power supply and sanitation services for shared-use properties.
These responsibilities are valid for all Enel Distribución Perú.
According to the Regulation for Free Electricity Customers, approved by means of Supreme Decree No. 022-2009-EM, users whose maximum demand per year is less than 200 kW are classified as Regulated Users, while users whose maximum demand per year ranges from 200 kW to 2,500 kW can choose being a free or a regulated Customer, provided that they meet the requirements and conditions established in the Regulations. Users whose maximum demand per year is higher than 2,500 kW are classified as Free Users.
When a customer is under the classification of Free User, he has certain operational responsibilities which he must meet and adapt to as soon as possible, according to what is established in the current regulation; additionally, he must avoid all possible fines by Osinergmin. The compliance of these responsibilities is based on the compliance of the procedures; therefore, the customer should consider the following summarized information and the actions ―by procedure― required to be performed in established terms.
Supervision Procedure for the Implementation and Performance of Protection Schemes for Automatic Load Rejection and Generation (Resolution No. 489-2008-OS/CD)
|N°||Section of the Resolution||Responsible
||Customer||Information for RACG study||Letter to COES||31 march|
||Non-compliance of the information delivery for the RACG study||GFE Portal||15 april
||Preliminary report on RACG study||GFE Portal||31 august
||Customer||Observations to the Preliminary Report of RACG study and delivery of load deagrams to COES||Letter to COES
||Final report on RACG study. Technical Specifications of RACG Protection Schemes (F02, F03 and F04)||GFE Portal||30 september
||Customer||Offers for ERACMF or exchange of ERACMF||GFE Portal||15 octuber
||Contribution to ERACMF||GFE Portal||15 november
||Customer||Implementation of ERACG (F06C, F07A, F08)||GFE Portal||2 january
||Registration of RACG events||GFE Portal||4 hours after the event
||Customer||Register of ERACG performance||GFE Portal||60 hours after the event
||Technical Report on Performance Evaluation||GFE Portal
||30 working days after the event
SEIN’s Short-Term Demand Forecast (PR-03 COES)
|N°||Section of the Procedure
|1||5.2.1||Customer||Historical demand per bar of the previous day with 30-minute intervals.||Email/Extranet COES||Every day before 8:00 am.|
||Customer||Forecasted demand per bar for the next day with 30-minute intervals.||Email/Extranet COES||Every day before 8:00 am.|
||Customer||Forecasted demand per bar with 30-minute intervals for the next Saturday-to-Friday period.||Email/Extranet COES||Tuesdays before 8:00 am.|
Rationing due to Demand Deficit (PR-16 COES)
Free Customers must comply with the ration of their cargo according to what is requested by their Supplier and / or COES (fulfillment of the Load Manual Refusal Program); likewise, Free Customers must send the following information to COES:
|N°||Section of the Procedure||Responsible
|1||5.2.6 y 9.1
||Information about the total demand registered in meters with 15-minute periods of the day SEIN reached its maximum demand the previous month. The distribution companies shall send the total demand of their regulated users.||Extranet COES||On the 10th of every month. (*)|
|2||5.2.6 y 9.2||Customer||Information about the magnitude and location of the Essential Load (attaching the classification established by OSINERGMIN).||Extranet COES||On the 10th January of every year.|
|3||5.2.6 y 9.3||Customer||Information about the magnitude of the total load assigned to ERACMF and ERACMT for peak times and off-peak times, and the second protection scheme of automatic load rejection, in case free users have access to it.||Extranet COES||On the 10th January of every year.|
|4||5.2.6 y 9.4||Customer||Magnitude of the rationed load from digital meters with 15-minute periods, and the start and end time of the executed rationing (by circuits, if possible).||Extranet COES||Maximum term: 60 hours after the rationing started.|
||Supplier and / or COES||Communication on the Schedule of Manual Load Rationing (PRMC).||Email and/or telephone||Immediately after knowing the schedule or rescheduling of the operation.|
|5||5.1.1||COES||Determination of the load to be rationed in SEIN, establishing PRMC, which will be communicated to SEIN’s staff ―together with information about PMM, PSO, PDO and Rescheduling― or will be communicated directly via email.||COES Webpage (PMM, PSO, PDO and Rescheduling)||According to the report.|
|6||9.5||COES||Preliminary evaluation of rationing compliance.||COES Website (execution report of the daily operation)||Daily.|
|7||5.1.3 y 9.6||COES||Final evaluation of rationing compliance.||COES Website (execution report of the daily operation)||30 working days after executing rationing.|
Procedure to Apply Section 3.5 of NTCSE - “Failure Analysis”- (PR-40 COES)
Each time the Free Customer has a supply interruption, it must comply minimally in informing its Supplier about the magnitude and period of your interruption through the Preliminary Report of Disturbances (basic format), with a copy to CCO COES within a period of 02 : 30 hrs, after the event occurred. The Client may update his report within a period of 60 hrs. after the event occurred.
|N°||Section of the procedure||Responsible
|1||Anexo 3 - PR40||Customer
||Preliminary Report by enterprises involved in the event.||Email to COES or its website||Maximum term: Within 2:30 hours after the event|
|2||Anexo 3 - PR40||COES||Preliminary Report by COES.||Email to COES or its website||Maximum term: Within 4 hours after the event|
|3||Anexo 3 - PR40z||Customer||Final Report by enterprises involved in the event.||Email to COES or its website||Maximum term: Within 5 hours after the event|
|4||Anexo 3 - PR40||COES||Preliminary Report by COES considering observations.||Email to COES or its website||Maximum term: Within 6 hours after the event|
|5||Anexo 3 - PR40||Customer||Final Report by enterprises involved in the event.||Email to COES or its website||Maximum term: Within 60 hours after the event|
|6||Anexo 3 - PR40||COES||Final Report by COES||Email to COES or its website||Maximum term: Within 72 hours after the event.|
||Meeting with Failure Analysis Technical Committee.||GFE Portal||Within 20 working days after the event.|
|8||Customer||Complementary report on the Analysis of Events by enterprises involved.||GFE Portal||Within 18 working days after the event.|
||Technical Report by Failure Analysis Technical Committee.||GFE Portal||Within 20 working days after the event, latest date for the CT-AF meeting.|