Plenary Session Resolution No. 002-2011-OS/JARU

Precedent of mandatory observance approved in plenary session of Users’ Claims Appeal Board regarding the installation of power supply service without requiring the property’s registered detaching to perform the requested activity. Published on 22/12/2011.

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Plenary Session Resolution No. 004-2008-OS/JARU

Precedent of mandatory observance approved in plenary session of Users’ Claims Appeal Board regarding the interpretation of Article 92 of the Electric Concessions Law, in relation to the period of restoration for users. Published on 25/06/2008

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Plenary Session Resolution No. 003-2008-OS/JARU

Precedent of mandatory observance approved in plenary session of Users’ Claims Appeal Board regarding the consideration of distance to the terms for customers’ actions in the users’ claim procedure of public services ―electricity and natural gas. Published on 14/06/2008

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Plenary Session Resolution No. 002-2008-OS/JARU

Precedent of mandatory observance approved in plenary session of the Users’ Claims Appeal Board regarding the refund calculation due to a mistake in the billing process: mistake in the subprocess of reading. Published on 03/03/2008.

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Plenary Session Resolution No. 001-2008-OS/JARU

Precedent of mandatory observance approved in plenary session of the Users’ Claims Appeal Board regarding the application of the average system referred to in Article 172 of the Electric Concessions Law. Published on 08/02/2008.

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Plenary Session Resolution No. 001-2005-OS/JARU

Precedent of mandatory observance approved in plenary session of Users’ Claims Appeal Board regarding the interpretation of sections 1.5 and 2.7 of the Directive on claims of public power supply service users. Published on 24/12/2005

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Ministerial Resolution No. 102-2010-MEM/DM Modification to Regulation entitled "Contrast of the Measurement System of Electrical Energy"

Regulation that establishes the clarifications of section 6.2 and the modifications to section 6.5.3 of the DGE regulation entitled "Contrast of the Measurement System of Electrical Energy".

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Ministerial Resolution No. 137-2009-MEM/DM - Centralised Measurement System

Document that authorises the distribution companies to install individual or general meters that allow remote reading. (centralised measurement system)

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Methodological basis for the application of the Technical Regulation for the Quality of Rural Electrical Services, Resolution Nr. 046-2009-OS/CD

Document that establishes the methodological basis for the application of the Technical Regulation for the Quality of Rural Electric Services (NTCSER) and describes the principles and procedures for the database design, information transfer, campaigns execution and results report, and technical specifications approval.

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Technical Regulation for the Quality of Rural Electrical Services (NTCSER) – Board Resolution No. 016-2008-EM/DGE

Regulation that establishes the minimum quality levels of Rural Electric Systems (SER) developed or managed within the framework of the General Law of Rural Electrification and its regulation.

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Billing and Payment Methods for Power Supply and Sanitation Services of Shared-Use Properties, Supreme Decree No. 006-2008-VIVIENDA

Regulation that establishes Law No. 29128: Billing and Payment Methods for Power Supply and Sanitation Services of Shared-Use Properties.

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Mandatory Compliance Precedents 001-2008-OS-STOR

Regulation that approves the precedents of mandatory compliance concerning the application of the average system referred to in Art. 172 of the Regulations of the Electricity Concessions Law.

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Law No. 29178, Law that modifies various articles of the Decree-Law No. 25844 of the Electric Concession Law

Directive that establishes the modifications to various articles of the Decree Law No. 25844 of the Electric Concession Law

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Regulation for Reimbursement and Compensation of Power Supply – Ministerial Resolution No. 571-2006-MEM/DM

Document establishing the regulation to identify the causes and requirements for reimbursements and compensation of power supply, as well as their respective calculation

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Part II - Operative Guidelines of Users’ Appeal Board (JARU) - Resolution No. 002-2009-OS/JARU

Resolution of Users’ Appeal Board (JARU) that approves the second part of the operative guidelines that includes the glossary of terms and the criteria referred to the following issues: Excessive Billing and Recovery of Non-Registered Consumption

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Part III - Operative Guidelines of Users’ Appeal Board (JARU) - Resolution No. 01-2011-OS/JARU

Resolution of Users’ Appeal Board (JARU) that approves the third part of the guidelines that includes the glossary of terms and evaluation criteria related to claims for relocation and replacement of electrical installations.

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Mandatory Compliance Precedents, Resolution No. 001-2005-OS/JARU

Regulation establishing the publication of mandatory precedents approved in plenary session of the JARU, Interpretation of Sections 1.5 and 2.7 of Users’ Claim Directive of the Public Power Supply Service.

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DGE Regulation, Contrast of the Electric Energy Measurement System – Ministerial Resolution Ministerial No. 496-2005-MEM/DM

Regulation on the Measurement System’s contrasting process, which regulates the relationship between the user, the concessionaire, the contrast officer, OSINERGMIN and INDECOPI

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Technical Regulation for the Quality of Power Supply Services

Regulation in which the minimum quality levels of power supply services are established, including public lighting and the obligations of electricity companies and customers operating under the Electric Concession Law - Decree Law No. 25844

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Regulations of the Electricity Concessions Law, Supreme Decree No. 009-93-EM

Regulations of the Electric Concession Law, that regulates the activities related to the generation, transmission, distribution and commercialisation of electricity

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Electric Concession Law, Decree Law No. 25844

Law that regulates the generation, transmission, distribution and commercialisation of electricity.

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General Administrative Procedure, Law No. 27444

Law that regulates the actions of the state’s administrative function and the common administrative procedure developed by entities.

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