Enel Distribución Perú performs daily more than 8,500 maintenance works, new connections, network repairs and replacement of damaged or stolen infrastructure in order to ensure the electricity service in 57 districts of Lima and in the provinces of Callao, Huaura, Huaral, Barranca and Oyón. In addition, tens of meter readers go across the concession area to check about 70 thousand meters every day. As there is a great number of technicians on duty, it is Enel’s concern to guarantee clients’ safety and to prevent others from taking the place of their technicians.
Brussy Cepero, Head of Network Commercial Operations of Enel Distribución Perú, recommends clients to ask for an ID. “What clients should know in the first place is that they have the right to ask the staff for an ID badge containing the name of the contractor he/she works for and the validity date. The ID badges indicate that the contractor is working for Enel”, she said.
“In addition to the ID badge, the contractor always has a work order issued by our company”, states the representative of Enel Distribución Perú. These are pieces of advice that clients should have in mind to avoid being deceived by unscrupulous people who, in many cases, offer to modify measurement systems or perform electrical works without an order by the company. People’s safety may be at high risk because of these activities.
Another issue to bear in mind is that clients should not make any payment directly to the contractor. If a payment needs to be done for the work performed, this will be directly charged and timely informed by Enel Distribución Perú to its clients through official channels.
Brussy Cepero declares that all company’s contractors are committed to have an appropriate behavior with clients, always maintaining a respectful contractor-client relationship. “We ask clients to contact us immediately through our customer service channels in case of any inappropriate event or behavior. Finally, we recommend clients not to trust paperwork facilitators who offer services in exchange of cash”.
In case of any complaint about the work performed by any contractor or any identity theft attempt, Enel Distribución Perú suggests that clients obtain the person’s complete name or, otherwise, his/her license plate. With this information, the client can communicate his/her complaint at any service center or at 5171717 to Fonocliente.
Enel S.p.A. provides for the dissemination to the public of regulated information by using SDIR NIS, managed by BIt Market Services, a London Stock Exchange Group's company, with registered office at Milan, Piazza degli Affari, 6. For the storage of regulated information made available to the public, Enel S.p.A. has adhered, as from July 1st, 2015 to the authorized mechanism denominated “NIS-Storage”, available at the address www.emarketstorage.com, managed by the above mentioned BIt Market Services S.p.A. and authorized by CONSOB with the resolution No. 19067 of November 19th, 2014. From May 19th 2014 to June 30th 2015 Enel S.p.A. used the authorized mechanism for the storage of regulated information denominated “1Info”, available at the address www.1info.it, managed by Computershare S.p.A. with registered office in Milan and authorized by CONSOB with resolution No. 18852 of April 9th, 2014